In accordance with the provisions of the founding act of the company "B2BEE EBUSINESS d.o.o., Av. Dubrovnik 15, Zagreb, Croatia, OIB 79386025642, the Management Board issues the following:
GENERAL TERMS OF BUSINESS AND USE OF SERVICES OF B2BEE EBUSINESS d.o.o.
The concept and subject of regulation of the General Terms of Business and Use
The General Terms of Business and Use of Services of B2BEE EBUSINESS d.o.o. (hereinafter: General Terms) regulate the conditions under which B2BEE EBUSINESS d.o.o. Zagreb (hereinafter: B2BEE) grants the right to commercial use of the Internet computer program ('cloud') within its B2BEE software platform (hereinafter: B2BEE Platform), as well as other mutual rights and obligations between B2BEE and Users of B2BEE Platform services (hereinafter: Service User). All mutual relations between B2BEE and the User that are not specifically regulated by these General Terms shall be governed by the mandatory regulations of the Republic of Croatia.
• Definition of key terms
• Purpose of the general terms
The concept of the B2BEE Platform
Granting the right to use the B2BEE Platform service
• Trial period for using the B2BEE Platform service
• Intellectual property rights to the B2BEE Platform
• Data security and protection
• Technical requirements for successful and proper use of the B2BEE Platform
• Compatibility of the B2BEE Platform with products and services of other providers
• Maintenance and user support
• Exclusion of B2BEE from liability
• Unlawful purposes of using the B2BEE Platform
• Publication, amendment, and validity of the General Terms
• Violation of the general terms and contract termination
• Final provisions
Definition of key terms
B2BEE Platform - refers to the hardware and software infrastructure maintained by B2BEE, which provides services for renting and using internet applications according to the "software as a service" model.
Software as a Service - a software distribution model in which B2BEE, as the service provider, hosts applications for the Service User and makes them available to them and their end users via the Internet.
Hosted Services - refers to services within the B2BEE Platform described in the Hosted Services Specification, which may be commercially referred to as service packages, and which will be available to the User on the Internet, in accordance with these General Terms.
Cloud Services - refers to the hardware and software infrastructure for the User's cloud computer, software, data, and software platform hosted, managed, and made available by B2BEE to the User and/or their end users via the Internet.
User - a legal entity (business entity) that, in accordance with and based on the concluded Service Use Agreement and these General Terms, uses selected hosting services of the B2BEE Platform for business purposes.
User Account - enables control of access to data and records of the User's activity in the application. Each User has their own user account through which they access the selected hosted service, which is password protected.
User Registration - represents the process of registering the User in the B2BEE database by the administrator, as well as generating a user account, with which the User accesses the selected hosted services.
End User - any natural person who is a direct user of the B2BEE Platform on behalf of and for the account of the User as a legal entity, in accordance with the Service Use Agreement and the provisions of these General Terms. The User is directly responsible for any action or inaction of their employees and/or engaged persons as end users.
Confidential User Data - means any data that the User (orally, in writing, or in any other way) provided to B2BEE during the contractual relationship and acceptance of these General Terms, which at the time of delivery is marked as confidential and/or is considered confidential under the law.
User Data - means all data, works, and materials provided by the User to B2BEE, which serve for processing and publishing on the B2BEE Platform, and which the User publishes and generates on the B2BEE Platform as a result of using the rented hosted services.
Price List - is the content on the B2BEE website that regulates the prices for using selected hosted services valid for a certain period. B2BEE reserves the right to change its service price list, about which it will appropriately notify Users.
B2BEE Platform Service - represents the set of all B2BEE services that, within the meaning of Article 5 of the General Terms, are provided to the User, in accordance with the provisions of the concluded Service Use Agreement and the General Terms, and in connection with the use of the B2BEE Platform.
User Support - a service available to every User regarding the use and operation of the B2BEE Platform in case of questions or ambiguities and resolving technical problems related to the use of B2BEE services. The provision of this service by B2BEE is regulated by the provisions of the Service Use Agreement and may be charged separately.
Maintenance - a service that includes improvement of the B2BEE Platform, error removal, and updating.
B2BEE Business Network - represents the total number of all Users of the B2BEE Platform.
Connected Systems - are computer programs, products, and/or services of other providers, as well as other websites that are in any way connected and aligned with the functioning of the B2BEE Platform and selected hosted services.
Purpose of the General Terms
The General Terms are an integral part of the Service Use Agreement for the B2BEE Platform.
By accepting the General Terms and concluding the Service Use Agreement, as well as being registered by the administrator, the User acquires the right to use the hosted services of the B2BEE Platform and the right to the agreed user support.
The provisions of the General Terms apply to the User of the hosted services of the B2BEE Platform and their end users, unless it is clear from the context or the nature of the business relationship that these provisions apply only to one of those entities.
The Concept of the B2BEE Platform
The B2BEE Platform consists of computer programs that include the expression of a computer program in any form (including design materials) and represent copyrighted works as original intellectual creations and the intellectual property of B2BEE, including all their modifications and adaptations, aimed at facilitating and improving the business operations of business entities, which B2BEE produces (develops) as part of its primary registered activity, for their commercial use on the market.
Granting the right to use hosted services of the B2BEE Platform
The services of the B2BEE Platform consist of:
a. Providing hosted software services related to the use of the B2BEE Platform,
b. Providing maintenance services for the B2BEE Platform during the term of the contractual relationship with the User,
c. Providing user support during the term of the Service Use Agreement, related to the use of the B2BEE Platform.
The start of using the hosted B2BEE Platform services is considered to be:
• defining the User Credential (username and password); and
• enabling the User functional access to the B2BEE Platform.
B2BEE undertakes to enable the use of the B2BEE Platform service from Article 5 of these General Terms immediately after the activation of the hosted services.
By signing the Service Use Agreement with B2BEE, the User accepts the General Terms and gives consent to B2BEE to use and process the User's business data exclusively for the contracted purpose, with strict confidentiality.
The use of the hosted services of the B2BEE Platform and/or additional services begins on the first day after the delivery of access parameters to the User, in the manner defined in Article 6 of the General Terms.
B2BEE will issue an invoice for the provided services, in the prescribed legal form and in the manner prescribed by law. The invoice amount is increased by the applicable VAT. The User is obliged to pay the invoice amount by the due date stated on the invoice. B2BEE reserves the right to unilaterally change the Service Price List and to notify the User of such changes in a timely and appropriate manner. B2BEE is obliged to notify the User of price changes in writing, at least 30 days before the new Service Price List comes into effect.
In this case, within 8 days from the date of receipt of the notice of the change in the Service Price List, the User has the right to terminate the Service Agreement by sending written notice to B2BEE. The Agreement is considered terminated within 30 days from the date of receipt of the User's written notice. During the notice period, B2BEE is obliged to provide services in accordance with the contractual provisions and these General Terms, and the User is obliged to pay for the use of the service in accordance with the Price List in force at the time of the termination notice.
B2BEE guarantees the User the functional usability of the hosted services, as well as that there are no encumbrances or third-party rights on them.
B2BEE undertakes to provide the User with all necessary information and instructions for the proper use of the hosted services.
Unless otherwise specified by contractual provisions, the User is obliged to make payment for each billing period of service use that is the subject of the contractual relationship, no later than the 5th of the month for the current month. After the end of the billing period, B2BEE may issue a special invoice to the User consisting of fees for additional resources and additional services performed during the billing period.
If the User does not pay the fee for the provided service from paragraph 1 of this Article on time, B2BEE has the right to temporarily suspend further provision of the service. If the User does not fully settle their obligations within 30 days from the payment due date, B2BEE may permanently suspend the provision of services to the User and terminate the Service Use Agreement.
B2BEE reserves the right to charge statutory default interest on overdue and unpaid User invoices, in accordance with the provisions of the Law on Obligations.
Trial period for using the B2BEE Platform service
If there is a delay in the activation and configuration of the rented service due to the User's failure to fulfill obligations, B2BEE may begin charging the monthly fee within 8 days from the expiration date for activation and configuration specified in the Offer.
By accepting the General Terms, the User gives consent for their logo and/or trademark to be used by B2BEE exclusively for the purpose of promoting cooperation between the contracting parties, on relevant social networks and on B2BEE's official websites. The publication of the logo and trademark on the User's website will be displayed in the "references" section.
The User undertakes to use the B2BEE Platform, within the scope of the included services, in the agreed manner and in accordance with the General Terms.
The User specifically undertakes to refrain from:
- removing or altering notices of intellectual property rights contained on the B2BEE Platform,
- taking any other actions that may cause confusion among third parties regarding the holder of intellectual property rights on the B2BEE Platform,
- performing any interventions aimed at deconstructing applications, in order to discover technological principles through thorough analysis of their construction, function, and operation ("reverse engineering"), which is contrary to the mandatory regulations in the Republic of Croatia,
- unauthorized reproduction,
- disabling or cancelling services that are essential for the proper functioning of the B2BEE Platform.
The User is responsible for unauthorized installation, reproduction, use, access, or distribution of any services made available through the B2BEE Platform.
Unless otherwise specified in the Service Use Agreement, the duration of the Agreement between B2BEE and the User is concluded for an indefinite period. Both contracting parties have the right to terminate the Agreement with a notice period of 30 days, with the obligation to provide written notice to the other contracting party, in the manner and form provided by these General Terms.
Intellectual property rights to the B2BEE Platform
B2BEE is the exclusive holder of all related ownership and copyright rights to the B2BEE Platform as a copyrighted work. Under the law governing copyright, B2BEE has the exclusive intellectual property right to the license for the use of the computer program and source code of the B2BEE Platform, which enables the functioning of the system as well as all its further modifications, additions, and adaptations.
The User acquires only the right to use and in no case becomes the holder of the protected rights referred to in paragraph 1 of this Article. The scope of usage rights by the User is subject to the Service Use Agreement with B2BEE.
Any unauthorized use, copying, or any other type of misuse of the B2BEE Platform is a criminal offense, punishable by law, and as such constitutes legal grounds for termination of the Agreement and a claim for damages, including lost profits by B2BEE.
Data security and protection
B2BEE undertakes to process and protect personal and business data provided by the User in accordance with the provisions of the General Data Protection Regulation and the Law on the Implementation of the General Data Protection Regulation. Special measures have been taken to ensure data protection, their processing, and possible deletion, as well as to provide all stakeholders with transparency in the collection, processing, and use of such data by B2BEE. This chapter is specifically covered by legal documentation on the B2BEE website (www.b2bee.net), on a separate subpage titled: "Data Security and Protection".
Technical requirements for successful and proper use of the B2BEE Platform
Each User is required to meet the technical and actual conditions necessary for effective and secure use of the B2BEE Platform. The basic technical requirements for use are as follows:
a. Internet access,
b. A device and computer program ("hardware" and "software") capable of accessing the Internet and web browsers. The User undertakes, within 3 days from the date of signing the Service Agreement or accepting the Offer, to appoint a responsible contact person with specific expertise related to computer operation and good knowledge of similar software solutions and access to the documentation provided by B2BEE for its software solutions.
B2BEE is not obliged to provide the technical and actual conditions stated in the previous paragraph and assumes no responsibility for their fulfillment. The obligation and responsibility for meeting the technical and actual conditions lies solely with the User.
In the event that the User does not meet the requirements from the second paragraph of this Article, B2BEE cannot guarantee the possibility of proper functioning of the B2BEE Platform.
Compatibility of the B2BEE Platform with third-party software
The functioning of the B2BEE Platform may include integration and synchronization with connected systems. Connected systems are not under the control of B2BEE, and B2BEE assumes no responsibility for their proper functioning.
Any changes resulting from modifications in connected systems fall under the responsibility of the manufacturers and/or service providers of those connected systems. If changes or issues in the delivery of connected systems cause the connection between the connected systems and the B2BEE Platform to stop working or to function improperly, B2BEE will not be held responsible.
If the integration and alignment of the B2BEE Platform with connected systems (not included in the connected services of the B2BEE Platform) is a business purpose or need of the User, and such a request requires additional adaptations of the B2BEE Platform, this will be regulated by an Addendum to the existing Service Use Agreement.
The User is required to ensure the conditions for successful synchronization with connected systems, optimal computing resources for working with connected systems, a constant and stable Internet connection, updates to the latest versions of connected systems as needed, the latest versions of web services, a static IP address, and other necessary conditions.
The User must notify B2BEE at least two working days in advance (based on a five-day work week) if they intend to take or plan to take any actions that may affect the operation of connected systems, including updates or any other hardware and software changes.
If the User does not act in accordance with the provisions stated in paragraph 1 of this Article, B2BEE will not be liable for any damage caused to the User by the use of software services provided by B2BEE.
B2BEE has neither the right nor the obligation to change, check, or supplement the content in connected systems in any way. The fact that B2BEE may provide some form of integration with connected systems does not necessarily mean that it guarantees, approves, or assumes responsibility for the safe and proper functioning of the connected systems. B2BEE will not be liable, directly or indirectly, for any damage, direct or indirect, arising from any use of or connection with the content, software, product, and/or service of the connected systems.
For the use of connected systems as third-party technologies, the User may be required to sign a separate agreement or accept the general terms of use with third parties, for which B2BEE is not responsible.
Maintenance and user support
The User is entitled to maintenance of the B2BEE Platform, as well as user support provided by B2BEE, regarding the use of the B2BEE Platform, using the currently available support channels. The User is entitled to technical support in case of a possible problem with the functioning of the service, as well as support in the form of additional explanations for any other aspect of service use.
The right to user support is not limited by any specific period.
B2BEE will strive to provide appropriate support within a reasonable time from the moment the User submits a support request. The rules and conditions for using user support are listed and further explained on the website https://b2bee.net/support/
Exclusion of B2BEE from liability
Users accept that they will use the B2BEE Platform, services available through the B2BEE Platform, and related systems with the care of a prudent businessperson and at their own risk. The User accesses the use of the B2BEE Platform as a copyrighted work, being aware of all its known features and the possible existence of hidden defects.
B2BEE is not liable for any damage, direct or indirect, that may arise as a result of or in connection with the use of the B2BEE Platform, whether the damage is the result of force majeure, incompatibility of the B2BEE Platform with other third-party technologies, and/or deficiencies in other operating systems available to the User.
B2BEE's liability for loss of purpose, established malfunction, or improper functioning of the B2BEE Platform is limited to one monthly subscription for the use of B2BEE Platform services, which is paid for the month in which the B2BEE Platform did not function or did not function properly.
The obligation from the previous paragraph applies to B2BEE if the malfunction of the B2BEE Platform was such that the User was completely unable to use its main functionalities.
In that case, the User acquires the right to a refund of up to one monthly subscription, proportionally to the number of days it took to resolve the deficiency that caused the malfunction of the B2BEE Platform.
B2BEE is not liable for any damage that may arise as a result of or in connection with the use of selected hosted services, which could not have been prevented, eliminated, or avoided due to circumstances that led to damage for the User.
B2BEE undertakes that in the event of hidden defects in the operation of the B2BEE Platform and the provision of selected hosted services, or the operation of selected applications by the User, it will eliminate them at its own expense, no later than within 3 working days from the date of notification of hidden defects by the User.
B2BEE will not be liable for damages related to transferred data and content published through selected hosted services or related systems, as well as when such content is the result of actions by third parties associated with inappropriate or illegal behavior of other users and third parties. B2BEE is not responsible for the accuracy, completeness, or usefulness of content published through selected hosted services.
B2BEE is not liable for the reduction of the User's assets (ordinary damage), nor for the prevention of an increase in the User's assets (lost profit) that may be caused to the User by using the B2BEE Platform and selected hosted services.
B2BEE does not guarantee that the selected hosting services will operate continuously, without errors, viruses, or other harmful components resulting from inadequate use of the service by the User. B2BEE is not responsible for the use of selected hosted services and related systems contrary to legal regulations or due to incorrect interpretation of legal regulations by the User, nor for the malfunction of devices and/or operating systems and other software used by the User to access the selected hosted services.
B2BEE is not liable for delays in fulfilling its obligations or for interruptions in the operation of selected hosted services caused by force majeure or as a direct consequence thereof. Force majeure includes all circumstances and events that could not have been foreseen and over which B2BEE had no or cannot have objective influence.
The User agrees not to hold B2BEE, or any persons engaged in any form for B2BEE or in connection with the company, liable for any damage, legal actions, or proceedings that are directly or indirectly related to the use of the B2BEE Platform.
Any content deemed inappropriate, not in accordance with the purpose of using the B2BEE Platform and/or not in accordance with the provisions of the General Terms, may be removed or modified by B2BEE at any time, at its sole discretion, without notice or explanation, and the User's Service Agreement may be terminated and credentials and user accounts revoked.
B2BEE is not responsible for the accuracy, completeness, or usefulness of content published on the B2BEE Platform, as B2BEE services are provided based on data for which the company cannot guarantee quality. In this sense, the User assumes full responsibility for the quality of the data on which the B2BEE Platform generates and publishes content.
All liability provisions provided by these General Terms also apply to damage caused by any error, deletion, interruption, computer virus, malfunction, tort, termination or cancellation of the contract, destruction or unauthorized access, alteration or misuse of data, inappropriate behavior, negligence, or any similar action.
B2BEE is not responsible for the use of the B2BEE Platform and related systems contrary to legal regulations or due to incorrect interpretation of legal regulations by the User, nor for the malfunction of devices and/or operating systems and other software used by the B2BEE Platform.
Circumstances beyond the control of the contracting parties, which even a diligent party could not have foreseen, avoided, or eliminated, and the consequences of such circumstances, shall be considered cases in which the parties are released from liability, if they occur after the explicit acceptance of the General Terms of the Agreement that prevent its full or partial execution (force majeure).
Such cases are considered natural disasters, measures of competent authorities, and other unforeseen circumstances. The contracting party invoking one of these circumstances from the previous paragraph shall immediately notify the other party of its occurrence. The burden of proving force majeure and its duration, unless considered generally known, and which prevent the execution of the Agreement, lies with the contracting party claiming that such circumstances have arisen.
Unlawful purposes of using the B2BEE Platform
The granted right to use the B2BEE Platform service may only be used by the User who has accepted the provisions of the General Terms and the Law on the Implementation of the General Data Protection Regulation. Any further transfer of these rights to a third party is expressly prohibited. The User is also prohibited from any unauthorized modification and reproduction of the B2BEE Platform.
The User undertakes to use the B2BEE Platform services exclusively for business purposes and only for the internal use of their employees and engaged third parties, for the purpose of improving their business. The contracting parties undertake not to use the B2BEE Platform contrary to legal regulations, as well as contrary to the purpose, intent, and provisions of the General Terms and their mutual intent.
The User undertakes not to prevent or in any way interfere with other Users, members of the B2BEE business network, in using the services of the B2BEE Platform, and not to use or dispose of the content of the B2BEE Platform contrary to the contractual provisions. The User undertakes not to engage in indecent or offensive actions when using the B2BEE Platform, and to respect all copyrights and other intellectual property rights of B2BEE and third parties.
It is strictly forbidden to expose the B2BEE Platform system to malicious computer programs or any other programs that may in any way harm the functioning of the B2BEE system, as well as to undertake any other actions that would consequently disable or disrupt the operation of the B2BEE system and indirectly affect the operation of connected systems. The User must not create or use a false identity or provide incorrect data, nor deceive B2BEE in any other way.
Publication, amendment, and validity of the General Terms
The General Terms are published on the B2BEE website (www.b2bee.net) and enter into force on the eighth day from the date of publication on that website. The General Terms apply to Agreements concluded with Users.
The following are an integral part of these General Terms: Appendix 1 - SLA Rules, Appendix 2 - Acceptable Use Policy.
By signing the Service Use Agreement or accepting the Offer sent electronically, the User confirms that they are familiar with the General Terms and accept them in full. B2BEE makes these General Terms available to the User in writing at the company's registered office address, as well as by publishing them on the website https://b2bee.net/uslovi-i-usluge/.
Violation of the General Terms and termination of the Agreement
Either party may terminate the Service Use Agreement at any time, without special explanation, in writing, with a notice period of 30 days. Written notice as referred to in the previous paragraph means notification by registered mail or email.
In the event of termination of the Service Use Agreement, the User is obliged to pay all outstanding debts, up to the day of termination of the Agreement. If the User does not fulfill their contractual obligations to B2BEE on time and/or does not comply with any of these General Terms, B2BEE has the right to block the use of the B2BEE Platform until the User settles all their obligations or eliminates the reasons for which the use of services was disabled, as specified in the previous paragraphs.
Blocking the B2BEE Platform service means disabling the use of software functionalities within the B2BEE Platform and related services. In the event of termination of the Agreement by the User, when services are prepaid, the User has the right to a refund for unused months, provided that half of the service rental period has been completed.
In that case, the User is obliged to pay the difference between the full price and the discounted price. Breach of the Agreement by the User suspends the User's right to a refund under this paragraph.
Final provisions
The invalidity of an individual provision does not entail the invalidity of the other provisions of the General Terms.
If any provision is invalid, this will not affect the other provisions, and the General Terms will remain in force, while the invalid provision, if necessary, will be replaced by another provision that best matches the meaning of the General Terms.
In the event that disputes cannot be resolved amicably, for all legal disputes that may arise in connection with the use of the B2BEE Platform and/or violation of the provisions of the General Terms by any of the contracting parties, the court in Zagreb shall have jurisdiction.
B2BEE reserves the right, in accordance with its business policy or changes in applicable legal regulations, to amend the General Terms and conditions, as well as to change its service offering, about which it will notify Users in the usual manner.
The provisions of the applicable regulations governing the subject matter apply to all issues not expressly regulated by the General Terms. The General Terms come into force on the day of publication on the website.
SLA rules
This SLA further defines the relationship of B2BEE E Business d.o.o. (hereinafter B2BEE) with users of hosted services.
Monthly availability guarantee (uptime)
B2BEE guarantees that its hosting services will be available 99.5% of the time in a calendar month ("Monthly Availability Guarantee"), excluding maintenance and excluded liabilities. The User has the right to request a reduction of the monthly fee for service interruption if B2BEE does not meet the monthly availability guarantee, provided that B2BEE confirms a total service interruption longer than 0.5% in a calendar month.
"Service interruption" is defined as the inability to access hosted services caused by the failure of network equipment managed, owned, leased, or used by B2BEE to provide the service, including failures of network, server, and memory infrastructure, but excluding maintenance and exclusions. The monthly availability guarantee does not include the time required for data restoration and backup, if applicable.
If availability is less than 99.5%, except in the case of announced and planned or unannounced and unplanned problems in the functioning of engaged resources and announced maintenance periods, B2BEE will investigate the causes and seek assistance during those actions. If the investigation shows that the cause of unavailability was a B2BEE error, B2BEE will approve a reduction of the fee for hosted services that were unavailable, up to the amount of the monthly subscription, depending on how many hours or days the deficiency lasted.
Maintenance
"Maintenance" means and includes:
A. Any planned maintenance of "Cloud" data centers used by B2BEE to provide the service, about which the User is notified at least [1] working day in advance. B2BEE will contact the User by email, who is obliged to ensure access to their email and update it regularly;
B. Any maintenance of the data center used by B2BEE, which is necessary to avoid an immediate threat to the data center or service.
Exclusion of liability
The User is not entitled to a fee reduction if the service is interrupted due to the following exceptions:
A. Actions or omissions of employees, agents, representatives, or contractors using the password(s) and user IDs issued to you by B2BEE to access the Service;
B. result of maintenance;
C. attack due to denial of service, hacking, or other malicious event directed against B2BEE LLC or its users;
D. failure of any hardware, software, network, or Internet infrastructure not owned or operated by B2BEE LLC or its subcontractors;
E. circumstances over which B2BEE cannot objectively influence.
Multi-site recovery / Disaster recovery
B2BEE will in no case be liable for the loss of data stored on the Platform, including but not limited to cases caused by hardware failure, unless B2BEE guarantees to take care of data backups in accordance with the Agreement. In cases of force majeure, data center failures (fire, flood, power, air conditioning) or storage system failures, B2BEE is not responsible for service unavailability.
Increasing server resources for the User
Increasing server resources may be:
A. Short-term: in the case of planned or unplanned impacts on the B2BEE system infrastructure, which by definition do not last longer than 24 hours.
B. Permanent: if the provided resources become insufficient for the optimal functioning of the B2BEE platform.
In both cases, increasing server resources may be charged according to the price list in accordance with the provisions of the agreement concluded between B2BEE and the User, relating to the price of providing services to the User by B2BEE.
Acceptable Use Policy
APPENDIX 2 TO THE GENERAL TERMS OF BUSINESS AND USE OF SERVICES OF B2BEE E BUSINESS d.o.o.
This Acceptable Use Policy ("Policy") governs the use of all products and services (collectively "Services") provided by B2BEE E business d.o.o. Zagreb ("B2BEE").
This policy applies to all users of B2BEE services, including their employees, agents, contractors, and other users (hereinafter "users" or "user personnel").
BY ENTERING INTO THE AGREEMENT AND USING THE SERVICES, YOU CONFIRM THAT YOU ARE FAMILIAR WITH AND ACCEPT THIS POLICY.
I. General provisions - prohibited use. The services provided by B2BEE may only be used for purposes permitted by law. Users may not use B2BEE services for illegal actions or actions contrary to relevant positive legal regulations, especially public order, both in the Republic of Croatia and in other countries where Users provide their own services.
II. Special provisions - Prohibited use. Without limiting the general application of these provisions and in accordance with the general restriction on the use of B2BEE services, service users, considering the nature of the activity that is the subject of the agreement, may not use the services/platform/presentation for certain purposes prohibited by these Rules.
Users of the services may not by their actions encourage, promote, or participate in abuse and illegal or irresponsible behavior, nor may they use the services in connection with any disruptive activity or abuse.
The following illegal actions are inherent to the activity that is the subject of the agreement (so-called prohibited behavior):
a. Using the services for mass sending of unsolicited emails to third parties if not in accordance with domestic regulations governing the issue of unsolicited messages and unsolicited commercial communications, including mass posting to USENET conferences and other discussion groups.
b. Using Internet Relay Chat ("IRC") on the company's network. This includes, but is not limited to, the use of IRC clients, server software, bots, or other IRC platforms.
c. Causing DoS (Denial of Service) attacks on B2BEE resources or other information society service providers, B2BEE service users, Internet users, or otherwise degrading or weakening the capacity of B2BEE servers and facilities or other network capacities or Internet users;
d. Providing email services, message forwarding capabilities, POP accounts, or auto-responders without B2BEE's consent, except for the user's own account;
e. Reselling access to CGI scripts installed on B2BEE resources;
f. Undermining or assisting others in undermining the security and integrity of any system, facility, or equipment owned by B2BEE or service providers;
g. Unauthorized access to B2BEE computer networks or any other natural or legal person;
h. Providing access codes by authorized Users to persons who are not authorized to receive and/or possess this data;
i. Forging signatures, other identification marks or codes of any person, impersonating or stealing the identity of any person, performing any other action in an attempt to deceive or mislead others regarding the true identity of the User (excluding the use of anonymous remailers or Internet nicknames);
j. Distribution or installation of any viruses, worms, trojans, or computer code whose purpose is to disable services, destroy data, destroy or damage equipment, or disrupt the operation of services;
k. Port scanning or performing other invasive procedures aimed at any server (except for servers for which the user is the authorized system administrator);
l. Any interference with or disabling of Internet use by others.
The use of the user's platform/presentation must not be illegal or contrary to domestic regulations. Without limiting the general application of this provision, users in particular may not use the platform/presentation for:
a. Committing criminal offenses against computer systems, programs, and data from Chapter 25 of the Criminal Code of the Republic of Croatia
b. Drug trafficking, illegal betting and organizing games of chance, unauthorized distribution of drugs, and other activities contrary to mandatory regulations.
c. Displaying content that is contrary to morality, child protection, that offends human dignity, has extremely disturbing or violent content and incites violence, that is unnatural, racially, ethnically, or otherwise offensive material, material that incites and spreads hatred or otherwise offends public morality and is contrary to public order.
d. Displaying content that threatens or endangers physical integrity, gives disturbing or violent statements or messages, or seeks to commit acts or services that are prohibited by law.
e. For all activities that are contrary to good business practice and commercial practice, consumer protection regulations, and competition regulations.
f. Distribution, advertising, or promotion of software or services whose primary purpose is to encourage the use or provision of unsolicited commercial email or spam;
g. Soliciting, collecting, distributing, advertising, or promoting email address lists for the purpose of encouraging or facilitating the sending of unsolicited commercial email or spam;
h. Export of software that may have dual use, especially encryption software, contrary to domestic regulations and international agreements on the export and import of dual-use goods.
i. Any activities that may lead to proceedings by a regulator/court or any other state authority against B2BEE, exposing B2BEE to any kind of liability for any reason or that may negatively affect the public image, reputation, or business reputation of B2BEE.
Privacy Policy
In accordance with the Act on the Implementation of the General Data Protection Regulation and the General Data Protection Regulation - Regulation (EU) 2016/679 - GDPR, we inform users of the following information regarding the processing of personal data by B2BEE.
The data controller is B2BEE E business d.o.o., established and operating in accordance with the laws of the Republic of Croatia and the General Data Protection Regulation.
B2BEE collects and processes your data based on the conclusion and execution of the Service Use Agreement. For other purposes not provided for in the Agreement, B2BEE will collect and process data only with your prior explicit and unambiguous consent, given in writing.
B2BEE collects a minimal amount of customer data to provide quality service. We collect users' personal data when creating a user account by filling out an online form.
B2BEE processes the following categories of personal data collected to the extent permitted by Croatian law:
• User's first and last name
• Company address and/or user's address as a natural person
• Company data (company name, company address, company email address, phone number, personal identification number)
• User's email address
• User's email address and phone number within the company
• Records of contact with visitors and users
• We may collect data about visits to our websites, including (without limitation) IP address, browser data, timestamps, location data, logs, and other communication data and resources accessed by users.
The purpose of collecting this data is to facilitate users' use of our systems. B2BEE does not have access to credit card data as these transactions are carried out on secure payment card processing portals.
B2BEE does not collect data from children under 13 years of age and does not direct its website or services to children under 13.
B2BEE is committed to protecting children's privacy and encourages parents and guardians to play an active role in their children's online activities and interests.
B2BEE uses collected data primarily to process requests from users and website visitors, as follows:
• Access to the user account;
• Responding to user requests or questions;
• Maintaining contact with customers and informing them about the development of our business. In this case, users have the option to unsubscribe from the mailing list based on their written request;
• Sending promotional and marketing materials, newsletters to email. Users can unsubscribe from this mailing list based on a written request;
• Managing, evaluating, and improving our business;
• Occasional publication of general information to third parties - for example, the number of website visitors who have completed an online application, but such publication will never contain data that could be used to identify individuals who have completed the form;
We may also use data in other ways for which we provide special notices at the time of collection or before.
In the event of court orders for the delivery of client data, B2BEE will do everything in its power to forward this order to the User so that they can respond to such a request.
Only authorized B2BEE employees have access to Users' personal data. Users' personal data may be provided to the following persons:
• Public authorities upon their request and persons who, due to the nature of their work, must have access to such data;
• Legal advisors to the Data Controller.
B2BEE will apply appropriate methods to protect the privacy of data collected and entered when using B2BEE SaaS services. B2BEE will do everything in its power to protect the privacy of customer and User data. B2BEE ensures the protection of all data it collects and stores about its service users.
We have taken appropriate technical and organizational measures to protect users' personal data from accidental or unlawful processing, ensuring:
• That Users' personal data is protected from unauthorized access or changes - access to personal data folders is password-protected only.
• That the confidentiality of users' personal data is protected by encryption;
• Any actual breach or suspicion of a data security breach is reported to the User immediately, and no later than within 24 hours, as well as to the Personal Data Protection Officer within the legally prescribed period, in accordance with applicable law.
• All personal data is stored in a database located on a dedicated server, for which special authorization is required for access and handling.
• Equipment is located in 3 data centers in Zagreb;
• A/B power supply with guaranteed availability of 99.99%, 24 hours + generator
• Redundant cooling system
• Redundant fire suppression system
• Physical security / 24x7 video surveillance, including anti-terrorist protection
• User passwords are stored in encrypted form in the database, which guarantees the impossibility of misuse of users' personal data, even by Operator employees.
Despite all personal data protection measures, there may always be security vulnerabilities that are not under B2BEE's control. By deciding to entrust personal data to B2BEE, the User understands and accepts that the security, integrity, and privacy of their personal data cannot be 100% guaranteed.
B2BEE makes data backups at least once a day and keeps these backups for a maximum of 5 days. These backups are system-related and intended to maintain service continuity and recovery in case of service issues. These backups cannot be considered as historical data archiving.
Every Platform User has the option to request the deletion of their personal data at any time in accordance with the General Data Protection Regulation (EU) 2016/679 - GDPR and the Act on the Implementation of the General Data Protection Regulation, which includes deletion of email addresses and passwords at the database level.
At any time, for justified reasons, the Operator may delete the User's personal data by sending an electronic notice to the User that their personal data has been deleted from the B2BEE database.
Additionally, if the Account User has voluntarily provided a contact phone number and the name and surname of a contact person, this data will be deleted from the database at the request of the Account User. After the termination of the B2BEE SaaS service, all User data will be permanently deleted after 5 days, except for data that we are required to retain under special legal regulations.
B2BEE does not share any customer data with third parties. B2BEE may use data to maintain contact with Users and inform them about business developments. If at any time in the future we are required to disclose collected data to a third party (e.g., government authorities or agencies), the User will be notified and must consent. Personal data may be transferred to jurisdictions outside the User's residence, but this is done exclusively for the purposes described in this Privacy Policy. When we transfer personal data to other jurisdictions, we do so in accordance with applicable legal requirements.
The User may request access, correction, deletion, or restriction of personal data previously provided to us. The User may also object to our use of personal data or withdraw their consent. In addition, the User may request to receive an electronic copy of their personal data for the purpose of transferring it to another company (data portability).
In any of these cases, Users can send an email to office@b2bee.net if they wish to exercise any of their rights or if they have additional privacy questions, which may relate to:
• Access - Users have the right to request access to their personal data that we store and to learn details about what data we collect and for what purpose we use it;
• Correction - taking appropriate measures to ensure that Users' data is accurate and complete, for which Users may request updates or changes.
• Deletion - in some cases, Users have the right to request the deletion of personal data, for example, when there is no longer an initial need to retain the collected personal data or when consent is withdrawn. However, this must be reconciled with other factors. For example, it will not be possible to fulfill such a request if legal obligations require retention.
• Restriction of processing - in some cases, Users have the right to request that the use of personal data be temporarily suspended, for example, when they believe that personal data is inaccurate or when they believe that it is no longer necessary to retain it.
• Data portability - in some cases, Users have the right to request the transfer of personal data provided to B2BEE. Data may be provided to the Users themselves or to a third party at the User's request.
• Objection - Users have the right to object to data processing carried out on the basis of legitimate interest. If there is no explicit legal basis for data processing, the processing of personal data will be stopped based on the complaint submitted by the User. This may limit the provision of certain services or benefits.
• Withdrawal of consent - in certain cases, Users may be asked for consent to process personal data. In such cases, Users have the right to withdraw their consent at any time. The User's request will be answered in accordance with applicable law.
The User is fully responsible for the accuracy of the data and their personal data provided to B2BEE. B2BEE assumes no liability in case of data loss. B2BEE regularly makes data backups to maintain service continuity and quality.
B2BEE may use "cookies" to improve the user experience when using B2BEE software (system). Cookies are small pieces of data that your browser stores locally and that remember information and help you identify yourself on websites during subsequent visits.
Cookies are uniquely assigned to a computer and can only be read by the web server in the domain that issued the cookie. Cookies generally help Users by performing certain functions such as remembering passwords and personal settings related to websites. The option to accept or decline cookies is enabled. Most web browsers automatically accept cookies. It is possible to change browser settings to refuse cookies.
Alternatively, browser settings can be changed so that each time a cookie is offered, individual acceptance or rejection of cookies is enabled. Refusing to accept cookies may disrupt operation and negatively affect the use of the software.
Users can contact the Data Controller regarding the processing of personal data by sending an email to office@b2bee.net.
Users also have the right to file a complaint with the competent authority (Information Commissioner for Public Importance and Personal Data Protection - AZOP) regarding the processing of their personal data. The Data Controller has the right to change this Privacy Policy at any time and will promptly notify Users of any changes. Any change becomes valid after publication on the b2bee.net website.
The User undertakes to periodically read this privacy policy to be aware of possible changes.
If the User continues to use the B2BEE website and services after any new version of the Privacy Policy, it is considered that they have accepted it as valid.
